1. How long does shipping take? Our products are sourced globally to bring you unique items at the best prices. This means our shipping times are a little longer than what you might be used to.
Processing Time: Orders are typically processed and dispatched within 3–5 business days.
Delivery Time: After processing, delivery usually takes 7–20 business days to arrive, depending on your location and the specific product's fulfillment origin.
Please note that during peak seasons (like holidays), delivery times may extend slightly. We appreciate your patience!
2. How can I track my order? Once your order ships, we will send you a Shipping Confirmation email that includes your tracking number and a link to track your package's journey.
Please allow 48–72 hours for the tracking information to update once you receive the email.
3. My tracking information hasn't updated in a few days. Is my order lost? No, it's highly unlikely! Since we ship items internationally, the tracking status may not update while your package is in transit between countries or clearing customs.
If your tracking shows no movement for more than 10 days, please contact us at hello@soulrising.store, and we will investigate its whereabouts with our logistics partners.
4. Can I change or cancel my order after I place it? We try to process orders quickly, so changes or cancellations are difficult.
If you need to modify or cancel your order, please contact hello@soulrising.storeimmediately (within 2 hours of placing the order).
Once an order has entered the processing stage (usually after 2 hours), we cannot guarantee cancellation or changes.
💰 Returns & Refunds
5. What is your returns policy? We offer a 30-Day Guarantee for items that are faulty, damaged, or incorrect upon arrival. For these specific issues, we will provide a full refund or replacement.
For faulty items: Contact us at hello@soulrising.storewithin 30 days of delivery with photos of the issue.
For change of mind: Due to the nature of our business, we generally do not accept returns for a change of mind. Please see our full Returns & Refund Policy for details.
6. How long does a refund take? Once your return is received and inspected by our fulfillment team:
We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days.
7. What should I do if my item arrived damaged? Please contact us immediately at hello@soulrising.storeand include:
Your order number.
A clear photo of the damage to the item.
A clear photo of the packaging it arrived in.
We will arrange for a replacement or a full refund right away.
🔒 Products & Payment
8. What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, Amex) as well as accelerated checkout options like PayPal, Google Pay, and Apple Pay.
9. Are my payment details secure? Absolutely. All transactions are processed through secure payment gateways, and we do not store your credit card details. Our site uses SSL encryption to ensure your data is always safe.
